Our COVID-19
risk assessment statement

Published 18/9/20

Our commitment to staff   and Customers

Covid-19 Risk Assessment  Statement

Suffolk Food Hall Ltd has taken various measures to ensure safety of customers, its staff, suppliers, contractors and operators, alike. A COVID-19 Risk Assessment is in place and forms part of our Health and Safety Management System. The following specific steps have been taken for the Food Hall and the Cafe:

  • Opening hours have been adjusted to ensure staff can safely implement and manage the necessary changes, including our 'contactless collection' system. High risk customers have no-personal-contact option, with staff placing orders directly into customer vehicles.
  • Within our retail space, we manage customer density by operating a 'governed door policy' to help maintain social distancing. Cordless phones are used by duty management to improve communication.
  • A cleaning station is available before entry. Sanitiser is provided for trolleys and shopping baskets. Hand sanitising stations are installed across the site, specifically on entering the Food Hall and the Cafe.
  • Customers must wear face coverings. Personal face coverings (visors and/or masks) have been issued to staff. Staff have been trained in PPE, and training records are maintained.
  • Handwashing has been increased and staff continue to be trained in 'the essentials of personal hygiene'. Additional cleaning of contact points is part of our 'clean as you go' process and cleaning of public areas are carried out by dedicated employees. Only authorised cleaning chemicals are used followed by regular sanitising throughout the day.
  • Floor markers and signage are in place to promote social distancing and face coverings. Our Café takeaway service is operated with a one-way system and uses disposable cups etc.
  • Our play-equipment is cleaned and sanitised using a certified virucide; following the manufacturer’s application advice. Our existing published policy (covering density, parental supervision, etc.) is still applicable completely.
  • Our Cafe has a table service option on the upper level. Track & trace is in place and only contactless payment is available.
  • Elsewhere, we promote cashless transactions wherever possible and follow up chip and pin use with a sanitising process.
  • Office staff social distance and equipment cleaning is maintained and hot desking does not take place.
  • Some central office-based staff are home working with appropriate equipment provided. Management meetings take place via Zoom to avoid social contact.
  • Government guidelines are regularly reviewed, and systems and processes duly updated.
  • Staff attending work use a personal time-recording app. to clock in/out or a visual face recognition tablet.
  • High risk staff have individual consultations, resulting in specific measures.
  • Staff welfare being is monitored and we have an open-door policy as a duty of care to all.
  • Contractors sign in and out. Supplies can be delivered with a contactless process.

 

For the Cookhouse restaurant, the follow measures have been put in place:

  • Lowered capacity - tables have been removed to create more space for social distancing of both customers & staff.
  • One way system - has been implemented, complete with floor markings for direction and spacing, with hand sanitisers at several points.
  • Reconfigured tables - the layout of our restaurant has been changed to easily maintain social distancing.
  • Cashless payment - taken at the table using a card machine only, stopping the cross-over of customers.
  • Queue control - floor markers are placed to manage queues where customers arrive without prior reservations.
  • Service level - our team clearly explain the process when seating guests so you know how to do your bit.
  • Track and trace - all customers are required to provide details for track and trace as part of the ordering process.
  • Increased ventilation - we have increased the flow of the ventilation exchange system.
  • Minimised contact points - we have switched to sachets for single use and cutlery will be delivered to the table, pre-wrapped.
  • Staff teams - we minimise contact between the Service and the Kitchen teams, with designated transfer points.
  • Increased signage - clear directions to the toilets, with instructions around hand washing too.
  • Additional cleaning - we clean more often with particular focus on touchpoints (card machines, door handles, sanitisers, etc).
  • Table preparation - tables, chairs and high chairs are sanitised for each customer, and laid on arrival.
  • Staff training - has been increased and recorded on all aspects of our service.

18th September 2020
Suffolk Food Hall Ltd

Offer of Employment

This lists the documents/combinations of documents that show there are no time restrictions on the person’s ability to take up employment in the UK.

  1. An ID card (issued to the holder under the Identity Cards Act 2006) or a passport showing that the holder, or a person named in the passport as the child of the holder, is a British citizen or a citizen of the United Kingdom and Colonies having the right of abode in the United Kingdom.
  2. An ID card (issued to the holder under the Identity Cards Act 2006), a national identity card or a passport which has the effect of identifying the holder, or a person named in the passport as the child of the holder, as a national of the European Economic Area or Switzerland.
  3. A residence permit, registration certificate or document certifying or indicating permanent residence issued by the Home Office or the Border and Immigration Agency to a national of a European Economic Area country or Switzerland.
  4. A permanent residence card issued by the Home Office or the Border and Immigration Agency to the family member of a national of a European Economic Area country or Switzerland.
  5. A Biometric Immigration Document issued by the Border and Immigration Agency to the holder which indicates that the person named in it is allowed to stay indefinitely in the United Kingdom, or has no time limit on their stay in the United Kingdom.
  6. A passport or other travel document endorsed to show that the holder is exempt from immigration control, is allowed to stay indefinitely in the United Kingdom, has the right of abode in the United Kingdom, or has no time limit on their stay in the United Kingdom.
  7. An Immigration Status Document issued by the Home Office or the Border and Immigration Agency to the holder with an endorsement indicating that the person named in it is allowed to stay indefinitely in the United Kingdom or has no time limit on their stay in the United Kingdom, when produced in combination with an official document giving the person’s permanent national insurance number and their name issued by a Government agency or a previous employer.
  8. A full birth certificate issued in the United Kingdom which includes the name(s) of at least one of the holder’s parents, when produced in combination with an official document giving the person’s permanent national insurance number and their name issued by a Government agency or a previous employer.
  9. A full adoption certificate issued in the United Kingdom which includes the name(s) of at least one of the holder’s adoptive parents when produced in combination with an official document giving the person’s permanent national insurance number and their name issued by a Government agency or a previous employer.
  10. A birth certificate issued in the Channel Islands, the Isle of Man or Ireland, when produced in combination with an official document giving the person’s permanent national insurance number and their name issued by a Government agency or a previous employer.
  11. An adoption certificate issued in the Channel Islands, the Isle of Man or Ireland, when produced in combination with an official document giving the person’s permanent national insurance number and their name issued by a Government agency or a previous employer.
  12. A certificate of registration or naturalisation as a British citizen, when produced in combination with an official document giving the person’s permanent national insurance number and their name issued by a Government agency or a previous employer.
  13. A letter issued by the Home Office or the Border and Immigration Agency to the holder which indicates that the person named in it is allowed to stay indefinitely in the United Kingdom when produced in combination with an official document giving the person’s permanent national insurance number and their name issued by a Government agency or a previous employer.

Source: Schedule to The Immigration (Restrictions on Employment) Order 2007

 

Documents required for the purpose of establishing the statutory excuse - List B

This lists the documents/combinations of documents that show that there are restrictions on the length of time the person is allowed to stay in the UK.

  1. A passport or travel document endorsed to show that the holder is allowed to stay in the United Kingdom and is allowed to do the type of work in question, provided that it does not require the issue of a work permit.
  2. A Biometric Immigration Document issued by the Border and Immigration Agency to the holder which indicates that the person named in it can stay in the United Kingdom and is allowed to do the work in question.
  3. A work permit or other approval to take employment issued by the Home Office or the Border and Immigration Agency when produced in combination with either a passport or another travel document endorsed to show the holder is allowed to stay in the United Kingdom and is allowed to do the work in question, or a letter issued by the Home Office or the Border and Immigration Agency to the holder or the employer or prospective employer confirming the same.
  4. A certificate of application issued by the Home Office or the Border and Immigration Agency to or for a family member of a national of a European Economic Area country or Switzerland stating that the holder is permitted to take employment which is less than six months’ old when produced in combination with evidence of verification by the Border and Immigration Agency Employer Checking Service.
  5. A residence card or document issued by the Home Office or the Border and Immigration Agency to a family member of a national of a European Economic Area country or Switzerland.
  6. An Application Registration Card issued by the Home Office or the Border and Immigration Agency stating that the holder is permitted to take employment, when produced in combination with evidence of verification by the Border and Immigration Agency Employer Checking Service.
  7. An Immigration Status Document issued by the Home Office or the Border and Immigration Agency to the holder with an endorsement indicating that the person named in it can stay in the United Kingdom, and is allowed to do the type of work in question, when produced in combination with an official document giving the person’s permanent national insurance number and their name issued by a Government agency or a previous employer.
  8. A letter issued by the Home Office or the Border and Immigration Agency to the holder or the employer or prospective employer, which indicates that the person named in it can stay in the United Kingdom and is allowed to do the work in question when produced in combination with an official document giving the person’s permanent national insurance number and their name issued by a Government agency or a previous employer.

Source: Schedule to The Immigration (Restrictions on Employment) Order 2007