Suffolk Food Hall understands its obligations to you when providing good service, whilst safeguarding your personal information. We understand that when you give us your personal information you are trusting us to take care of it. We collect personal information when customers, for example, place an order, book an table or event, register with our loyalty scheme. We use this information to provide the service you expect and, if you agree, to send you confirmations and marketing information. Suffolk Food Hall will not share your information for marketing purposes with any third party. We take necessary precautions to protect your information when defining processes, selecting and using systems and ensuring the right safeguards are in place.
What information do we collect about you?
We collect information about you when you register, order, shop and eat with us. In order to help the business improve, we also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
You can review and change your on-line shop account details at any time on the “My Account” webpage. Please send an email if you have any questions concerning your account on-line or with our ordering system and/or loyalty scheme.
When an order is submitted your credit/debit card details are collected. We do not store these details; they are stored securely by an accredited payment service provider, SagePay and PayPal. We will store any email correspondence with you for the purposes of customer service and to monitor any possible issues. Telephone calls may also be recorded for these purposes.
How will we use the information about you?
We collect information about you to process your order, manage your account and if you agree, to contact you about other Suffolk Food Hall products and services we think may be of interest to you. We use your information to confirm bookings, orders, to personalise offers, and improve your repeat visits to our website.
We hold this information securely and for only as long as there is a legitimate customer service purpose. In the right service, your details may be stored on other (hosted) systems such as booking platforms, payment fulfilment services, courier providers and other carefully selected software providers.
Marketing
We would like to send you information by email, phone and/or post about products and services of ours which may be of interest to you. Suffolk Food Hall will not share your information for marketing purposes with any third party. If you have consented to receive marketing, you have a right at any time to stop us from contacting you. If you no longer wish to be contacted for marketing purposes, please email or write to for the attention of our Data Protection Officer.
Access to your information and correction
You have the right to request a copy of information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to our Standards Officer. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may, of course, ask us to correct or remove information you think is inaccurate.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. In order to shop on our website cookies will have to be enabled in your browser. Cookies are used so that your computer’s hard disk can remember who you are so that you can:
- Avoid having to enter the same information twice during a particular visit to a website (session cookie).
- Avoid having to log-in again when you return to a website (persistent cookie).
We also use this information to track visitor use on our website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org You can set your browser not to accept cookies and these reference websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
Consent: by using our website, you’re consenting to our use of cookies. You can change your cookie settings (including deleting cookies) at any time through your browser. However, we can’t guarantee the performance of our website if you block some or all cookies. If you do decide to change them, each browser works in a different way, so you’ll need to search for ‘cookie settings’ in your browser’s help section to find out how to do this.
Other websites
We use third party internet services such as social media and hosted websites but will still protect your information to the best of our ability. Our website also contains links to other websites. This privacy policy only applies to Suffolk Food Hall created content and contracted technology so when you link to other websites you should read their own privacy policies.
Changes to our data protection and website privacy policy
Our Standards Officer keeps our data protection, compliance and other policies under review. We will place any updates on this webpage. This policy was last updated on 9 January 2019.
How to contact us
Please contact us if you have any questions about our data protection or privacy policy or information we hold about you.
If you would like to change (in anyway) your data at any time simply email, call 01473 786 610 or ask a member of staff.