The money is held as a payment on account against that specific card.  Please look after the card and treat it as if it is cash.  If the card is lost, damaged or stolen, its financial balance cannot be recovered or reimbursed. The balance associated with a card can be confirmed at any till.  If the balance on a card is all spent, please return the card so Suffolk Food Hall can reuse it and re-assign it to another gift payment.  The card itself remains property of Suffolk Food Hall Ltd, the financial entitlement remains with the card holder (irrespective of who put payments onto the card) until spent or the payment on account has expired. Orders for gift cards are processed Monday to Friday. If ordered on our website over the weekend, your card will be posted (or available for collection) on the next normal working day.  Gift Cards (both ones with variable amounts and afternoon tea) are also available anytime in the Food Hall and from The Restaurant @ Suffolk Food Hall if you would like to come in and collect from a till. Please note that eTickets or eVouchers are not available, currently. Gift Cards cannot be exchanged for cash, in whole or in part, and are valid for 24 months from the ‘date of last activity’ whether the initially loading, partial redemption or additional loading.  Terms & Conditions apply.